MarketspaceU.com maintains an exclusive set of interviews with various inetenet luminaries.		Pete Blackshaw Co-Chairman and Chief Marketing Officer, Planet Feedback Blackshaw on consumer dissatisfaction    Dial-up    High-speed   Transcript Blackshaw on consumer expression    Dial-up    High-speed   Transcript Blackshaw on consumer recommendations    Dial-up    High-speed   Transcript Blackshaw on brand loyalty and word of mouth    Dial-up    High-speed   Transcript Blackshaw on the consumer as mentor    Dial-up    High-speed   Transcript Blackshaw on making a distinction between being a really effective listener and initiating dialogues with consumers    Dial-up    High-speed   Transcript Blackshaw on setting a very, very high bar of expectations for consumers    Dial-up    High-speed   Transcript Blackshaw on how to use the internet to gain a deeper understanding of how valuable that consumer is    Dial-up    High-speed   Transcript Blackshaw on consumer influencers and buzz creators    Dial-up    High-speed   Transcript Those consumers who bother to give feedback are the ones that we should always sample with new products first    Dial-up    High-speed   Transcript As we enter the Internet era where we are migrating away from one to one, to more of a one-to-many model    Dial-up    High-speed   Transcript Blackshaw on viral effect of consumers    Dial-up    High-speed   Transcript Blackshaw on the internet and brand perception    Dial-up    High-speed   Transcript Blackshaw on the internet as a real-time focus group    Dial-up    High-speed   Transcript Blackshaw on empowering consumer evangolists    Dial-up    High-speed   Transcript Blackshaw on the convergence of what was traditionally defined as customer service and marketing    Dial-up    High-speed   Transcript

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