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Sound Bytes Overview
Sound Bytes from interviews with industry gurus presented in streaming video for the Web. We've organized these multimedia interviews to correlate with the chapters of the texts, and have included the transcript of the full interview where available, otherwise we've included the soundbite text.

If you'd like to download any soundbite for use in your class and avoid network congestion or performance issues, choose the "Download" link associated with the relevant video to the right.


Select a publication to view the associated Sound Bytes.
e-Commerce, Jeffrey F. Rayport, Bernard J. Jaworski, 2000
Introduction to e-Commerce, Jeffrey F. Rayport, Bernard J. Jaworski, 2001
Internet Marketing, Rafi A. Mohammed, Robert J. Fisher, Bernard J. Jaworski, Aileen M. Cahill, 2001
Internet Marketing, 2nd Ed, Rafi A. Mohammed, Robert J. Fisher, Bernard J. Jaworski, Gordon J. Paddison, 2003
Introduction to e-Commerce, 2nd Ed, Jeffrey F. Rayport, Bernard J. Jaworski, 2003
Overview

Bob Metcalfe - Vice-President of Technology; International Data Group; Founder, 3Com
The Internet Has Just Begun
"I think the best mindset to have is that the Internet has just begun."
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John Sculley - Cofounder/Partner, Sculley Brothers, LLC; Former CEO, Apple
The Three Phases of the Internet
"The first wave of companies that came out of this Web platform were basically technology companies coming up with a new way of enabling people to do something they couldn't do before."
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Bob Metcalfe - Vice-President of Technology; International Data Group; Founder, 3Com
The Internet Revolution
"This is like the Industrial Revolution."
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Market Opportunity (EC)

Bob Metcalfe - Vice-President of Technology; International Data Group; Founder, 3Com
Bob Metcalfe on Metcalfe's Law
"Metcalfe's Law is a formula."
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Jeff Arnold - Founder, WebMD, Inc.
First Mover Advantage
"We thought it was really important that we stepped up very early on in the Internet space and tried to claim victory."
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Heidi Roizen - Managing Director, Softbank Venture Capital
Releasing or Creating Value through the Internet
"So you're looking for something that makes the online world superior to the physical world and then you can make those investments."
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Avie Tevanian - Senior VP of Software Engineering, Apple Computer, Inc.
Customer Research May or May Not Be Useful
"We're careful to not build all of our products just based on customer feedback."
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Lise Buyer - Partner, Technology Partners
Four Things to Look for When Assessing Opportunity and Ability to Deliver
"Since everyone has a great idea and everyone undoubtedly has great investors and great experience, etc., there are only four things I really look for."
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Business Models (EC)

Heidi Roizen - Managing Director, Softbank Venture Capital
Business Models
"I hate to sound like an old curmudgeon, but I believe truly the valuable companies are the ones that will ultimately generate revenue growth."
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Yossi Vardi - Former Chairman, Mirabilis; Investor, Gurunet
Five Virtues for a Successful Product
"At the end of the day, for a product to succeed on the Internet."
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Donna Dubinsky - Cofounder and CEO, Handspring
Outsourcing
"We look at everything we do and say: Is that where we differentiate ourselves? "
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Marc Andreessen - Chairman and Cofounder, Loudcloud, Inc.; Former Senior Vice President and Chief Technology Officer, America Online
Advertising Revenues
"The total amount of money spent on advertising on the Web is going to keep growing for decades to come."
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John Perry Barlow - Cofounder, Electronic Frontier Foundation; Author
Subscription Models
"Really it's a service, it's a relationship -- and even Microsoft knows this now. I mean, look at the pricing model."
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Sky Dayton - Cofounder, eCompanies; Founder, Earthlink
The Economics of Earthlink
"We are running a fundamentally viable business."
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Lise Buyer - Partner, Technology Partners
Successful Business Models
"Fundamentally, the Internet is a tool."
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Yossi Vardi - Former Chairman, Mirabilis; Investor, Gurunet
Businesses That Don't Charge Users
"When I invested the money...the guys didn't want to tell me what I was investing the money in, so we didn't discuss the business plan."
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Customer Interface (EC)

Heidi Roizen - Managing Director, Softbank Venture Capital
The Importance of User Interface
"Those who have spent some time on ergonomics and a nice user interface and the aesthetics have seen some benefit from that."
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Marc Andreessen - Chairman and Cofounder, Loudcloud, Inc.; Former Senior Vice President and Chief Technology Officer, America Online
How Web Forms and Metaphors Will Change in the Future
"We got the "web" metaphor locked into our heads pretty early on."
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Marc Andreessen - Chairman and Cofounder, Loudcloud, Inc.; Former Senior Vice President and Chief Technology Officer, America Online
How the Web Interface Allows People to Connect to Each Other
"The media companies that have treated the Web as its own phenomenon with its own characteristics have done quite well."
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Marc Andreessen - Chairman and Cofounder, Loudcloud, Inc.; Former Senior Vice President and Chief Technology Officer, America Online
Collaborative Filtering Has a Long Way to Go
"None of the broader systems for collaborative filtering have reached critical mass yet."
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Marc Andreessen - Chairman and Cofounder, Loudcloud, Inc.; Former Senior Vice President and Chief Technology Officer, America Online
Personalization Vs. Privacy
"I think that in practice people are only going to be willing to share their personal information with a very small number of trusted companies."
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Metrics (EC)

Lise Buyer - Partner, Technology Partners
Which Metrics to Look For
"I don't care about page views and I don't care about reach, because unless you pay your employees with page views, they're not going to matter."
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Infrastructure

Donna Dubinsky - Cofounder and CEO, Handspring
The Future of Personal Computing
"Handheld computing is the future of personal computing."
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Sky Dayton - Cofounder, eCompanies; Founder, Earthlink
Will Narrowband Internet Access Continue to Grow?
"Most of the growth is going to come initially in narrowband."
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John Perry Barlow - Cofounder, Electronic Frontier Foundation; Author
The Technomasses
"There's going to be a huge lag which you can already see between the people with broadband now and the technomass."
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Sky Dayton - Cofounder, eCompanies; Founder, Earthlink
Will Internet Access Become a Commodity
"If you talk to someone who really uses an Internet provider, it's a part of their personality."
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Marc Andreessen - Chairman and Cofounder, Loudcloud, Inc.; Former Senior Vice President and Chief Technology Officer, America Online
Trust
"I think that in practice people are only going to be willing to share their personal information with a very small number of trusted companies."
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John Sculley - Cofounder/Partner, Sculley Brothers, LLC; Former CEO, Apple
Privacy
"I think the dark side is privacy -- which is the Faustian bargain that we are making as the consumer-empowered generation of this new economy."
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Convergence

Sky Dayton - Cofounder, eCompanies; Founder, Earthlink
We're in the Beginning Stages
"The reality is the Internet is still not truly a mass medium, it's more of a niche."
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John Sculley - Cofounder/Partner, Sculley Brothers, LLC; Former CEO, Apple
It's Not Going to Be Television on the Net
"What happens is every time there's a new medium, it always takes on the representation of the old medium first."
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John Perry Barlow - Cofounder, Electronic Frontier Foundation; Author
Copyright of Property and Nonphysical Goods
"I just think property is the wrong model for non-physical goods."
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